Wine Country Direct
Our online account service, Wine Country Direct, lets you manage your accounts at a time and place that suits you, from the privacy of any personal computer.
If you are connected to the internet you can access your Credit Union accounts directly from this website. With Wine Country Direct you can:
- View account balances
- Display a full transaction history and sort them according to date or transaction type
- Print account statements
- Transfer money between authorised Credit Union accounts
- View interest earned and charged
- Automatic Payments - View and change payment date, amount or frequency
- Bill Payments - pay your bills or private payees online.
- Change your password
How to Register
To register for this service, download the Wine Country Direct Application Form and return it to us, or complete a form at either our Hastings or Napier branch.
We also recommend you read the the Terms and Conditions for using Wine Country Direct.
To use Wine Country Direct Online Account Service you'll need:
- A current account with Wine Country Credit Union
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Your access number, found on the front of your Diamond Card
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A temporary first-time password, which you will have specified when you registered for this service.
Fees
An access fee applies of:
- $1.50 per month for each registered adult user
- $1.00 per month for each registered child operating a Junior Saver account.
WCCU will debit the access fee from your account at the end of each month.
Online transactions are subject to all conditions, fees and charges applying to specific WCCU services at the time of the transaction.
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Security Advice
Some simple steps you can take to protect yourself when transacting online include:
1. Protect your password
- Choose a password that you will remember, but can not be easily guessed. Ideally your selected password will include some numbers as well as letters, and possibly other special characters.
- Take care when entering your password to ensure others cannot see what you are entering.
- Change your password regularly. If you ever believe someone may know your password then change it immediately. Your password is something that should be unique to you and your online financial service.
- Never write your password down, store it on your computer and/or mobile device or utilise any functionality offered that will automatically fill/complete the password field. Passwords should be committed to memory.
- Never tell anyone your password. Your password is yours and yours alone. Our staff will never ask you for your password under any circumstances. Never provide this information if requested, even if you think they are from the bank.
2. Safe computing practices
- Be careful about clicking on unexpected "pop-up" messages or opening email attachments from unknown sources.
- Always access Wine Country Direct's online services by starting up a new browser session and typing the website address directly into the address bar of the browser.
- Be careful about where you access Wine Country Direct's online services from. Other PC's, such as those at some Internet Cafe's, may not have up-to-date virus protection installed.
- Make sure your online session, in for example Wine Country Direct, is secured by:
- checking that https:// is displayed on your browsers address bar
- a padlock is displayed in the bottom right hand corner of your browser
- a valid digital certificate has been issued to the site you are visiting
- Once signed on, and before using the online service, check:
- that the last successful sign on time reported by the service is consistent with when you last signed on
- for any unusual or unauthorised transactional activity on your account
- When performing financial transactions online, never leave your computer unattended while the session is still active.
- Always use the sign-off button when you have finished conducting your online financial transactions.
- Any printed material with personal or financial information no longer required should be destroyed in a manner that prevents this information from being used again.
3. Secure your computer
- Patch your operating system and applications with the latest vendor security patches.
- Install anti-virus software on your computer. To get the most benefit from this software, keep both the software and associated virus definition files updated.
- Install a personal firewall. This software must also be regularly updated and maintained.
- Install spyware detection software on your computer. Again, ensure both the software and associated definition files are updated.
- Also take some time and build an understanding of the terms and conditions associated with performing financial transactions online via Wine Country Direct’s financial services.
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FAQs
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What should I do if my Login is not accepted?
If, after entering your Login Code and Password you get a message stating Access Denied, please check your details and try again. You will be allowed three attempts at logging in. If your fourth attempt is incorrect, your access will be revoked. If you are still unable to access the system please email us at info@wccu.org.nz or telephone 06 873 1141 during normal business hours.
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What should I do if I forget my Password?
If you forget your password please contact your Credit Union branch during normal business hours.
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Can I pay my bills using Wine Country Direct?
Yes. You can pay your bills by either an Automatic Payment or Bill Payment.
If you have ongoing payments that you need to make at regular times, and for the same amount each time, then it's ideal to set them up as an Automatic Payment. You will first need to set up a person or company as an Automatic Payment Authority and this can be done by bringing in your Payment Authority to either of our branches. Once the payment is loaded against your account it will be paid automatically according to your instructions. However, using Wine Country Direct, you can change the payment amount, next payment date or final payment date without having to contact the Credit Union.
If you have payments that you need to make at regular times, but for the different amounts each time, (eg. power, phone) then it's ideal to set them up as an Bill Payment. You will first need to set up a person or company as an Bill Payment Authority and this can be done by bringing in your Payment Authority to either of our branches.Once the Bill Payment is loaded against you account you can make payments whenever you need to.
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When do the funds I transfer from my account reach the other account?
If you are transferring funds to another Wine Country Credit Union Account the transaction will be completed immediately, even if it's outside normal business hours.
If you are transferring to an account outside of the Credit Union, the available balance and transaction listing will reflect the transaction immediately on your Credit Union account. However, the funds won't be available in the external account until the next working day.(NOTE: If the transfer is done after 4pm you will need to allow an extra business day).
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Can I print out statements from Wine Country Direct?
Yes. In fact you can print out any Wine Country Direct information you see on screen, using your browser's standard print function. You will need to print out each page for statements that are on more than one page.
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Is it possible to view past statement history?
Yes, you can view up to 24 months statement history on your Credit Union accounts.
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What should I do if I notice a transaction on my account which I believe I have not authorised?
You must contact us immediately by either email to info@wccu.org.nz or telephone (06) 873 1141.
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